This Privacy Policy explains how Kloten Blooms processes personal data when you visit our website, contact us, request a consultation, or place an order for floral services.
This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.
We may collect contact details, event and order information, communication content, design preferences, delivery and setup details, payment-related records, and technical data such as device and usage information. Where relevant, we also process information you provide during consultation, quote requests, deposit confirmation, and final project coordination.
We receive personal data from contact forms, phone calls, consultation appointments, and other direct communications. We may also generate internal records from project management, payment handling, delivery coordination, and website use, including basic technical logs.
Our website may use essential cookies to support basic functions, preference cookies to remember selected settings, and limited analytics or performance cookies to understand site use and improve reliability. Cookie categories may vary depending on the features available on the site.
You can usually manage cookies through your browser settings, including blocking or deleting them. Where a cookie banner or similar control is available, you may use it to adjust preferences for non-essential cookies. Essential cookies may still be needed for basic site operation.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing. You may also object to processing in some circumstances and ask for clarification about how your data is used.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the information or action you are asking for. We may request additional details to confirm your identity and to locate the relevant records before responding.
We retain personal data for the period necessary to manage inquiries, quotations, bookings, project delivery, and post-service administration. Some records may be kept longer where required for accounting, dispute handling, or legal compliance. When data is no longer needed, we delete it or anonymize it where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will apply from the date it is published on the website, unless a different effective date is stated.
Use the contact details below for questions about this policy or our data handling practices.
We use personal data to respond to inquiries, arrange consultations, prepare quotes, confirm deposits and dates, coordinate floral design details, manage delivery or studio pickup, process payments, maintain business records, improve website performance, and meet legal or accounting obligations. We may also use information to communicate about changes to an order or service arrangement.
We may share personal data with service providers that support website hosting, communications, payment processing, bookkeeping, delivery coordination, and similar operational functions. These parties may process data only to the extent needed to perform their services for us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where required to comply with legal obligations, respond to lawful requests, protect our rights, or support the establishment, exercise, or defense of legal claims. We may also share information where necessary to prevent fraud, misuse, or security incidents.
